At GCI SchoolAccess, we pride ourselves on the comprehensive technical and network support services we provide for our customers. In conjunction with the CNCC (Customer Network Control Center) and the Customer Portal, we will continue to provide professional level suppport for your school to ensure successful distance learning and internet services.
- Single point of contact 24x7 for all incidents, work requests and questions. One toll‐free number, (888) 254-2858, gives customers access to our dedicated service and support team 24x7, providing easy and immediate access to highly skilled certified technicians and engineers who can efficiently resolve all network and service related issues.
- A ticket and work flow tracking system. A ticket number will be assigned and given to you on the first call.
- 24x7 service desk support
- 24x7 remote technical support for troubleshooting assistance
- 24 hour shipment of components to replace identified failed components
- Unique to GCI, site agents and technicians across the GCI service area can provide rapid onsite support
- In addition to a 24x7 support structure, network monitoring tools are available to customers